McAfee Managed Service

Summary:

Ciphent is the first and only company to offer Managed Services for the
entire McAfee Enterprise Product Suite. Ciphent’s line of McAfee
Managed Services are designed to increase the overall security posture
of your organization and reduce operational costs through a powerful
combination of real-time monitoring and event correlation, product
policy and configuration management, and advanced reporting.

Ciphent will Manage your McAfee Products….
….so that You can Manage your Business

McAfee Managed Service Overview:
Most security intrusions are a direct result of poor software configuration and maintenance. If you are like most companies your staff simply does not have the time or resources to stay abreast of every security product’s features, known issues, releases, and best practice configurations. Ciphent is the first and only company to offer Managed Services for the entire McAfee Enterprise Product Suite. Ciphent’s line of McAfee Managed Services are designed to increase the overall security posture of your organization and reduce operational costs through a powerful combination of real-time monitoring and event correlation, product policy and configuration management, and advanced reporting.
McAfee Managed Service Benefits Include:

  • Zero Capital Outlay
  • Real-time Security Alerting Monitoring
  • Compliance Reporting
  • Software and Hardware Leasing Programs
  • 24x7 SOC Support

Yes, we Support All McAfee Products

  • ePolicy Orchestrator
  • Host Intrusion Prevention
  • IntruShield
  • Secure Internet Gateway
  • Foundstone
  • Anti-Virus
  • Policy Auditor
  • Total Protection
  • Secure Content Manager
  • Anti-Spyware
  • Safeboot
  • Citadel / Remediation

Key Service Features
Policy Management
Fact: Most organizations only change their product’s policies when a new version of the software is released
Managed Service Benefit: Ciphent delivers a weekly product policy update report
Creating and maintaining an affective client security policy is extremely important to ensuring the overall posture and success of an organization’s strategic and technical security plan. Ciphent McAfee Product Managed Services will ensure that your organization’s policies are mimicked within the technical product policies. Adherence to compliance regulations and company business drivers will also be driving factors for policy management. The following are key features and benefits:

  • Policies are Reviewed by True Subject Matter Experts
  • Critical Policy Protection
  • Multi-policy Configuration
  • Consistent Security Best Practices

Configuration Management
Question: Do you check your product configuration every time a security alert is triggered?
Managed Service Benefit: Our team of experts ensures that you are protected against attacks, all day – every day
Ciphent understands that it is a full-time job to properly maintain the configuration of your security products and that most organizations simply can not dedicate the required resources on a daily basis. This combined with the daunting complexity of these security products alone has built the business for several customers to turn to McAfee Managed Services. As a trusted partner, the Ciphent team will manage the configuration of your McAfee Security Products around the clock so that you don’t have to. Full Configuration Management can include the following:

  • Upgrade, Patch, DAT, and Signature Management
  • User Account Management
  • Scan Management
  • Server and Client Task Configurations
  • Attack Monitoring and Analysis
  • System Tree Sorting Criteria (ePO 4.0 only)
  • Encryption Management
  • Event Archiving

Security Alert Monitoring & Management
Are all of your security products monitored 24x7 or just a few? Do you have the infrastructure, personnel, and money to dedicate a team of trained experts to monitor your environment? Our engineers leverage an impressive management platform to ensure that you are protected for all types of threats, Internal and External.

  • Security Intrusions and Exploits
  • Virus Outbreaks
  • Policy Violations
  • Vulnerability Alerts
  • Intrusion Alerts
  • Malicious Code Injection

System Health Monitoring
Ciphent offers the industry’s only McAfee Product System Health Guarantee. In the case your system ever goes offline, is compromised, or requires immediate assistance you will be contacted within minutes by the Ciphent team. Key features include:

  • 100% Security Uptime Reporting
  • Communication and Network Outage Monitoring
  • Hardware and Network Utilization Statistics
  • Concurrent User Sessions Monitoring

Reporting
Do you get the most out of your reports? We analyze key reports daily to ensure that all of your products are configured properly and have the proper policies. Weekly reports are delivered to your inbox or through Ciphent’s Managed Service Portal, Ciphent Insight ™.
Additionally, our Ciphent development and product integration team can prepare and deliver custom reports based on compliance requirements, internal policies, or merely to ensure that you are receiving the highest return on your product investment. Ciphent’s Managed Service reports include:

  • Immediate incident, alert, and outbreak reports
  • Weekly technical reports
  • Weekly change-log reports
  • Monthly executive, summary, and trending reports
  • Annual or as required compliance and policy reports

Figure 1: Custom Management Dashboards
*An appendix of example reports for each of these types can be available upon request.
Managed Services Support Structure
Telephone and Email Support
Telephone and email support is designed to provide technical and account level assistance for all Ciphent Managed Service customers. Ciphent delivers support around the globe and around the clock-every day of the year. Our global infrastructure and capability is designed to provide the best possible support.
Support Functions

  • Account management
  • Technical assistance
  • Report requests
  • Onsite emergency support
  • Service requests

Access

Online Support
Ciphent Online Support is designed to provide self-service product documentation, best practices, FAQs, online access to our Managed Services Engineering Team and more.
Service-level Agreements
Ciphent’s policy is to respond to all customer requests promptly, within 24 hours. We aim to respond to all emergency or incident requests within 2 hours. We use the following classification schema for security-related incidents and requests. It is important to note that Ciphent can identify emergency response issues and assign them a classification based on customer data and event analysis.